Refund & Cancellation Policy
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Returns:
Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return not due to defectiveness or damage, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email us at getondownorders@gmail.com to initiate a return. To complete your return, we require a receipt or proof of purchase.
We do not accept returns on any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at getondownorders@gmail.com to initiate an exchange.
Shipping:
To return your product, please email us first to begin the process- getondownorders@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation by seller:
We reserve the right to cancel any order before it ships, for any reason.
